PASS GUARANTEED SALESFORCE - ADX261 - ADMINISTER AND MAINTAIN SERVICE CLOUD–EFFICIENT NEW EXAM OBJECTIVES

Pass Guaranteed Salesforce - ADX261 - Administer and Maintain Service Cloud–Efficient New Exam Objectives

Pass Guaranteed Salesforce - ADX261 - Administer and Maintain Service Cloud–Efficient New Exam Objectives

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Tags: New ADX261 Exam Objectives, ADX261 Practice Exam Questions, ADX261 Reliable Exam Testking, ADX261 Actualtest, ADX261 Test Dump

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Salesforce ADX261 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Case Management: Discussion of different capabilities of Service Cloud automation. Explaining how to configure service entitlements, milestones, assets, business hours, and service-level agreements in Service Cloud. It also explains case deflection strategies and case management solution from creation to closure.
Topic 2
  • Integrations: Explains use cases and considerations for core Service Cloud integrations.
Topic 3
  • Implementation Strategies: This topic deals with participating in a successful consulting engagement, recommending suitable deployment and training strategies, and explaining considerations and implications for data migration, data governance, data quality, and large data volumes.
Topic 4
  • Industry Knowledge: It explains the factors that influence KPIs and key Contact Center metrics. Moreover, it discusses risks, benefits, and business challenges. Lastly, it focuses on industry standards and general capabilities.

>> New ADX261 Exam Objectives <<

Salesforce ADX261 Practice Exam Questions - ADX261 Reliable Exam Testking

Dumps4PDF's Salesforce ADX261 practice exam software tracks your performance and provides results on the spot about your attempt. In this way, our Salesforce ADX261 simulation software encourages self-analysis and self-improvement. Questions in the Salesforce ADX261 Practice Test software bear a striking resemblance to those of the real test. This Salesforce ADX261 practice exam software is easily accessible on all Windows laptops and computers.

Salesforce ADX261 exam consists of 60 multiple-choice questions, and you have 90 minutes to complete it. ADX261 exam is proctored and can be taken either onsite or online. You need to score a minimum of 68% to pass the exam and earn the certification. Administer and Maintain Service Cloud certification is valid for two years, after which you need to pass a maintenance exam to keep your credential active.

Earning the ADX261 Certification demonstrates to employers and colleagues that you have the skills and knowledge required to manage the Service Cloud platform effectively. Administer and Maintain Service Cloud certification can help you advance your career as a Salesforce professional and increase your earning potential. Additionally, it provides access to exclusive resources and networking opportunities within the Salesforce community.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q161-Q166):

NEW QUESTION # 161
Universal Containers has three internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search.
Which solution should a consultant recommend to meet this requirement?

  • A. Create a sharing rule for each division to provide access using the role hierarchy.
  • B. Create a sharing rule for each division to provide access based on the article category.
  • C. Create a single data category group for each division and provide access using the role hierarchy.

Answer: C

Explanation:
Salesforce Knowledge uses data categories to organize articles, making it easier to manage and access relevant content. By creating a single data category group for each division and controlling access through the role hierarchy, each division will only see articles categorized under their specific group. This setup ensures compliance with the requirement that divisions access only their own articles, leveraging Salesforce's robust security and access control features.


NEW QUESTION # 162
The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case.
Which solution allows product managers to quickly see and review the cases that are created for their products?

  • A. Configure a Case list view filtered by My Case Teams.
  • B. Configure a Case related list on the Product page layout.
  • C. Configure a Case list view filtered by My Cases.

Answer: A


NEW QUESTION # 163
Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submitting a case if they need more Information.
What should the consultant recommend to meet the requirements?

  • A. Create a self-service help Center
  • B. Allow comments on Knowledge articles.
  • C. Enable Chat in an Experience Cloud site.

Answer: A

Explanation:
To help customers resolve issues by browsing Knowledge articles and submitting a case if needed, creating a self-service help center is advised. This can be achieved using Experience Cloud, providing a centralized platform where customers can access Knowledge articles, FAQs, and submit cases directly, enhancing the self-service experience.


NEW QUESTION # 164
Cloud Kicks (CK) has a service performance aasnboard to marage .ts entire support organization. Now, CK would like to understand performance from different perspectives, such as by product Hne or case close date quarter.
What is the recommended solution to meet the requirements'

  • A. Add multiple Dashboard Filters.
  • B. Use a Dynamic Dashboard based on running user.
  • C. Configure e deshboerd refresh schedule.
  • D. Ensure View All Data is not assigned to users.

Answer: B


NEW QUESTION # 165
Universal Containers (UC) has Excel files of customer data maintained by its service reps. All of the service reps have worked with the same customer contacts. UC wants to ensure that its Salesforce instance has clean data.
Which best practice should a consultant recommend?

  • A. Import the records and create a Flow to change the data type.
  • B. Deduplicate the data before importing into Salesforce.
  • C. Import the records and use Duplicate Management.

Answer: B


NEW QUESTION # 166
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ADX261 Practice Exam Questions: https://www.dumps4pdf.com/ADX261-valid-braindumps.html

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